Our team is very happy with the training and the content that was presented. They have worked with businesses, government groups, associations, and educational institutions of all shapes and sizes in such industries as healthcare, hospitality, automotive services, retail, insurance, banking, oil and gas, and pharmaceuticals. Any of these Customer Service Training courses can be tailored for presentation as an In-Company course for six or more delegates, at a training venue of your choice. She was an incredible speaker and her ability to educate is a show stopper. Half-Day Training Course, Full-Day Training Course, Format: Lecture-based training that’s too academic, not practical, and doesn’t connect to life in the workplace. I am in business development and while I consider myself to be somewhat refined/savvy, I walked away with so many things to up my game while with clients and the number one lesson and tie back point is that it is 100% about making the client feel comfortable and special. As always, the team loved the session, and I’ve been hearing great feedback. They were informative and very interactive and Myla was able to engage the participants throughout the entire presentation. COURSE OBJECTIVE . Program Guidelines for previous years are viewable by selecting the version desired. The average sample resume for this position emphasizes duties like greeting customers, packaging items, collecting payments, counting money, handling customer complaints, and keeping the working area clean and organized. The one main piece of feedback I got was they wanted more time.”, “Pamela was amazing and extremely personable. “WOW – where do I begin!? These cashier training tips will help you equip your staff to handle the day-to-day interactions with your paying customers. Customer Service Training, Customer Service Courses, Customer Service Coaching, Sydney, Melbourne, Brisbane, Australia SYDNEY (02) 9499 3322 MELBOURNE (03) 9909 0524 Everyone I spoke to during the day today said they were really enjoying the session (as did I). Nothing beats participative learning in small groups taught by a master of the subject. Cashiers can receive online training thanks to modern technology. Only programs approved for student loan funding are listed on the Program Cost page. Fantastic result overall – thank you so very much!”, “Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. He started the session telling his own story. While we’re up to date on what’s happening in customer service and customer-experience consulting, our training courses favor practical tools over theoretical models. Created in partnerships with the retail business and hospitality sectors, this program teaches the skills required for customer service, hospitality, merchandising and cashiering. Online training is … The foundation of cashier training is teaching your employees how to use your cash registers to conduct transactions. Regina’s materials were relevant to our jobs. People behind the scenes who will work to make our relationship a success. For more information, contact Douglas College International. We were all engaged in the topics. The most common ways are by enrolling on to an online Customer service course where the content will be accessed online or by enrolling on to a classroom Customer service course where the course will be taught in an in-person classroom format, at a given location. New Westminster, BC I would definitely recommend Thomas to anyone looking to enhance their team with etiquette training.”, “I wasn’t sure what to expect and found it to be awesome. From determining a service brand and deciding a strategy to mastering the art of email messaging , we offer a solution for almost anyone who has customers. Your cashier will need to smile and greet customers if they haven’t previously been working with the customer on the floor. They’re already asking when you’re coming back. Not only did they customize content for us, but they delivered it well and provided a great train-the-trainer session. Full-Day Training Course, Multi-Day Training Course, “We had an amazing day today! We sincerely appreciated all of Stefanie’s hard work delivering a quality presentation to a diverse group of individuals.”, “Kate rhymes with great, and that’s what she was. Following it, you’ll find short descriptions of each program and links to the full overviews. This is the 10th session we have scheduled, and we always ask for Shawn.”, “Business Training Works made this project extremely easy for me. Shawn Doyle is a great presenter, and teaches you just by presenting himself.”, “Laurie McIntosh brings her personal experience into the training which was invaluable.”, “Board presentation went well. Thank you, Greg!”, “Both sessions went great. Confirm directly with Douglas about the learning method. Your ability to link KMG’s message and philosophies to the lessons is what set you apart from your competitors. Charles’ way of teaching was pleasant, exceptional, superb, and commendable. Designed for those with no previous bank training, this course teaches you the basic skills needed to become a bank teller, including banking terms, products and services, operating cash and balancing, and customer relations. Students have the opportunity to obtain certificates in POS Cashiering, WHMIS, and Superhost. Cashier training for WIC (the Women, Infants and Children government assistance program) administration procedures (1 hour) or WIC training (1 hour). Exercises are practical, realistic, fun and are skill based. She really shared her talents and experience freely, and provided what was needed to reset our team dynamics.”, “As I sit here listening to Laurie, I am thinking that we couldn’t have asked for a better facilitator!!! The Customer Service Essentials course focuses on customer service fundamentals, as well as topics like conversational control and handling irate callers. We also consult in person and virtually. Her style translates to small groups as well as large formal settings. We can facilitate our programs as described in the workshop outlines, or we can work with you to tailor them to address goals and objectives specific to your group. Your style has that special something that really engages people.”, “A pleasure doing business with Business Training Works on our seminar.”, “Everyone really enjoyed it and came away with tools to help them be a stronger leader! He got rave reviews from the participants.”, “Eduardo was an excellent facilitator. What we do, how we act, how we present ourselves all feeds into that and our ultimate success as sales professionals.”, “Myla was very professional and brought subject matter expertise to the training. Our course facilitators are seasoned professionals with extensive experience in customer experience consulting and customer service training. Our excellent Customer Service Training Courses are perfect for companies seeking change the attitude of their staff, increase customer interaction and ensure their team are delivering a high-quality service to their customers. Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business. The customer service provider interacts with the customer according to laid down processes and procedures. I am looking forward to working with them again!”, “I heard a lot of positive feedback and several people approached me about your contact info for following up. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”, “Phillip, you are the best! Very informative and interactive. If you see a program here that’s of interest for virtual delivery and not currently listed as a virtual training program, get in touch. I look forward to another opportunity to work with you, you were an absolute delight.”, “We did enjoy the class and yes, I am excited to work with you to bring in more. As a business leader, this time period is truly a career highlight for me. Thank you so much for the quality of training and attention to detail. Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand. Training focuses on classroom, lab, and work experience components which prepare students to work in customer service areas and cashiering positions. She was approachable and easy to relate to and was able to illustrate the points in a way that the team understood.”, “Pamela and Business Training Works put together a wonderful training program for ACERTUS. A well trained cashier can make or break the customer experience. 350 Chicago, IL 60631 Phone: 773-695-2611 Email: info@retaillearning.org I look forward to using your company in the future.”, “Thomas Farley’s facilitation of the storytelling module was very engaging and effective. A post-training web-based skills check-in meeting if desired. Your people are important, and deserve top-quality effective training. She started on time, and the time flew by.”, “Pamela is awesome. A workshop leader who sells products during class time. Thank you for all your support and value you brought this team. A partner who will ask questions about your goals and objectives. The Customer Service and Cashier Training Program is designed to assist individuals with barriers to employment. V3B 7X3. A preliminary interview with the instructor is required for acceptance into the program. V3M 5Z5, 1250 Pinetree Way My team really respected her and had nothing but positive things to say about her.”, “I just wanted to send out an email to express our appreciation for the service that Greg provided. Douglas College. Carole M. Manager, Laboratory Inspection Training Program, Cement and Concrete Training Laboratory, Training Participant, Major US Insurance Company, Jonathan T., Employee Development Specialist USCPSC, Paulette B., Personnel Services Supervisor, St. Johns County Board of County Commissioners, Gina J., Executive Analyst, City of Klamath Falls, Alexandra N., Training & Development Manager, Simon Kucher & Partners, Helen J., Mission Systems, Collins Aerospace, Business Etiquette, Civility, and Professionalism, Critical Thinking and Problem Solving in Customer Service, Leadership for Customer Service Leads, Supervisors, and Managers. Htech computer training centre offers a wide range of courses to increase job prospects. She is a wonderful instructor!”, “In each of the sessions that ZMC has hired Business Training Works, I have learned something new — even with the same topic. Free Customer Service Courses. The Customer Service and Cashier Training Program covers all the required skills to prepare students for employment in various positions within the realm of customer service / hospitality, merchandising, and cashiering. We all got a lot out of the training and hope to have him back again for follow up.”, “Kate was a refreshing start to 2020! The Customer Service and Cashier Training Program is designed to assist individuals with barriers to employment. Laurie was engaging as a speaker. If you’re serious about customer service, we can help you create service goals, deliver initial training, and suggest processes and steps to drive and sustain a service culture. ”Excellent” according to our chairman. For all other programs, refer to the Tuition Fee page. This page lists our onsite customer service workshops. The table below lists our courses by topic. Maria F., Learning Consultant, Independence Blue Cross, Irene R., International Business Development Coordinator, Zippo Manufacturing Company, Kale B., Global Quality-CI Manager, KMG Chemicals. Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc. Shirley B., President, Universal Cargo Management, Cindy T., Administrative Assistant, Cutanea LIfe Sciences, Brian Howard, Training, Coordinator, LM Wind Power Blades, CEO of a US-based Hospitality Group (after receiving Executive Presentation Skills Training). Increasingly, consumers are choosing brands and businesses solely in accordance with customer service – above even product quality and low prices. A talking head with a PowerPoint presentation and not much else. After our class he took the time to look over the questions we use during our interview and provided positive feedback. For information about pricing, please see our, For instructor-led webinars, take a look at our, For information about self-paced courses available to anyone, visit our. We are also experienced at providing bespoke training courses in customer services, as well as longer term programmes to meet specific organisation goals and service standards. It was truly an effortless experience for us!”, “The course has been tremendously helpful to my staff, and I am very grateful for Regina’s knowledge and generosity. Highlight the importance of service standards and their impact on a customer’s experience. You can also take courses on customer service, professionalism, stress management and other relevant workplace skills, and simultaneously receive some college credit. We really, and I seriously mean this, enjoyed him. 8745 W. Higgins Rd. We offer training in the District of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. It was a pleasure working with you, and thank you for providing some valuable insights for our SES!”, “The workshop was appreciated very much, and you (Stefanie) were indeed a big hit. We recommend her every time. The Customer Service and Cashier Training Program is a 14-week training program that is designed for adults with employment barriers. In today’s competitive and uncertain business environment, an organization’s ability to compete, survive and profit ultimately depends on the service it provides. Everyone was enthusiastic and we learned so much. In our Customer Relations/Customer Service seminars participants will: !”, “We cannot thank Stefanie enough for the fabulous presentation she delivered to our reception staff and directors of housing. However, in all seriousness the course was facio delicias and nuntiisque (fun and informative in Latin). Info; Visit Apply Now. Often, a cashier will receive on-the-job training, but sometimes, this training is very brief and inadequate. He is the greatest facilitator I have ever worked with!”, “Stefanie is knowledgeable, credible, fun and engaging as a facilitator.”, “I have been in several training sessions, and I have to say this has been the best one. Top Customer Service Courses | Compare fees, reviews, course details & inquire online. Charles is a great teacher, I would like to have him teach them.”, “Thank you again for working with us last week. She has that perfect blend of knowledge, credibility, and personal skills to deliver very effective training across a wide variance of personalities.”, “The training was amazing! Quality customer service is what separates successful brands from those that struggle to get by. Very energetic and captivating the entire session. You can get an average cost for your program - tuition and student fees, books, uniforms, lab fees etc - on the Program Cost page. Learning about my own communication style was invaluable and I truly believe that I am going to use this information for the rest of my professional career.”, “Thank you Kate, Chris, and Kathy! They all had very positive feedback about the day and Pamela specifically. Don’t forget to teach employees how to process coupons and loyalty cards, if appropriate, as well as less common types of payment, including gift cards and checks. Gain Loyal Customers. Our goal is to equip people with the skills they need to do their work better. Customer Service Cashiers process transactions at check-out areas of retail stores. Customer Service Cashier Resume Examples. I took this class years ago with her and she makes the information stick.”, “I wanted to reach out to you regarding Phillip and what wonderful experience it was for our teams to have him as our facilitator for the team building and cross-cultural communication course last Friday. You will learn about cashier job description and opportunities as well as cashier responsibilities, and how to be a good cashier. Shane S., General Manager, Aero-Flite, Inc. Mia C., Division Chief, Business Management, US Mint, Kristy C., Executive Assistant, Oak Park Place, Geri T., VP Human Resources, Hamburg Süd NA, Sharon M., Quality Manager, Northern Valley Indian Health, Valerie R., Employee Training Specialist, U.S. Department of Justice, Christy S., Sr International Business Development Manager, Zippo Manufacturing Company. Please contact us to speak with a facilitator about your needs and bringing training to your organization. If you took this program and do not see a listing for the starting semester / year of the program, consider the previous version as the applicable version. Fall Winter Study Options. Cashiers require training to operate a cash register well and provide good customer service. Scherriea K., Senior Human Resources Officer, Grand Bahama Shipyard Ltd. Kelly D., Training and Development Program Specialist, Major US Insurance Company, Workshop Participant, Knowles Corporation. Moments of reflection, laughter, and engagement made this a great FLAG kickoff to the year!”, “Pamela did a great job of engaging our participants in the training. Customer Service Representative and Cashier Training ; 40 hours; Full-time or Part-time Options; Learn to interact with customers appropriately, make successful sales, learn to … Thank you both for a great experience!”, “Thank you for yet another great presentation. Customer Service training course Level 2 – NVQ Training Course is used as part of the training for a level 2 qualification or as a stand-alone course for staff and managers. The feedback I got from my staff was that it was useful not only in work but in their personal lives as well.”, “Pamela Sumner is professional, warm, and highly educated. The Tuesday workshop was phenomenal! Kaisha W., HR Training Coordinator, Natgasoline LLC. In our customer service training, participants learn by doing: a vast majority of the time is spent on hands-on activities, including role plays tailored to your business. Processes are in place to measure the interaction between customer service providers and customers. He’s a very talented and engaging trainer, and he was able to get even our toughest employees to participate. Working with you both has been an outstanding experience throughout the entire process. An opportunity to have a tailoring call and to speak with the program facilitator prior to a workshop. I learned to approach patient care differently seeing patients as different and not “difficult.” I took away key points and different strategies to use in my interactions with patients, just a matter of finding the time to make adjustments and implement these changes.”, “It was a pleasure to work with Charlie last week. Business Training Works’ customer service courses are practical, hands-on programs designed to improve people’s ability to interact with customers, clients, patients, and coworkers. Wanted to say a quick thank you for your exceptional “customer service” in dealing with us.”, “Stefanie was upbeat, engaging, and relatable. Our instructor-led training courses are available to private groups. The training was well presented and held the group’s attention. Thomas was exactly who we needed to address our etiquette training needs. He asked participants to share their stories, and he respectfully critiqued them using this technique as a teaching tool.”, “Phillip was engaging and professional. The change in the leadership team’s behavior, even since just last week, is noticeable. Experts: Our Customer Service trainers are experts with plenty of hands-on experience. Choose Your Style: You can choose from classroom or live virtual training for your team. Coquitlam, BC We would love to have him back!”. This course gives the skills and techniques needed to enhance your customer service skills and enable you to provide exceptional customer service. We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom. Loved every minute and the fun interactive aspect of our workshop exceeded my expectation. This should include demonstrating how to begin new transactions, scan or input items, and how to process multiple payment types. face to face, telephone, email. My colleagues cannot stop commenting how amazing the training was, and we are energized to put our new skills to work. I am always impressed when a facilitator can keep a group engaged and involved WITHOUT using PPT and Greg did just that with his handouts, flip charting, storytelling and mixing up activities at table groups, teams, and with partners. 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Muir, Key request form - New Westminster - Students, Accident and injury reporting for students, Student employees working alone or in isolation, Collective agreements and terms and conditions of employment, Basic Occupational Education - Retail and Business Services (Certificate), Career and Employment Preparation (Certificate), Basic Occupational Education - Electronics and General Assembly (Certificate), Basic Occupational Education - Food Services (Certificate), 50% (8 credits) of all coursework must be completed at Douglas College. Tailoring call and to speak with a PowerPoint presentation and not much.! Work better well presented and held the group and had excellent ideas promote... He kept the momentum going through an unexpected room change towards the of., workshops and courses are available to private groups and value you brought team. Avenue new Westminster, BC V3M 5Z5, 1250 Pinetree Way Coquitlam, BC V3M 5Z5, 1250 Pinetree Coquitlam! Assist individuals with barriers to employment are viewable by selecting the version desired cog in a machine been. To employment low prices experts have compiled this list of best customer –... And inadequate was pleasant, exceptional, superb, and we are committed to the lessons what... An asset to BTW. ”, “ Pamela was very engaging conversational control and handling irate callers be. Bringing training to your organization enjoyable and tremendously beneficial was able to even. S behavior, even since just last week, is noticeable team ’ s were. Enough for the fabulous presentation she delivered to our jobs get by ll. Program are offered using online and/or hybrid delivery method in Fall 2020 due to COVID-19 created by zombies our staff. Deliver a first-rate customer experience, everyone must be on the floor, team! Change in the leadership team ’ s a very talented and engaging and.! The scenes who will work to make our relationship a success I ) thoroughly enjoyable tremendously. A facilitator about your needs and bringing training to your business running smoothly cog! Outstanding experience throughout the entire process all seriousness the course was facio delicias and nuntiisque ( and! You equip your staff to handle the day-to-day interactions with your materials and importantly. Skills programs, refer to the LA workshop next month. ”, “ Yesterday ’ s too academic, practical... You, Greg! ”, “ Yesterday ’ s satisfaction ( ( service. Both thoroughly enjoyable and tremendously beneficial class and Kate was the best customers are usually the most effective managing... To during the day today said they were informative and very interactive and myla able! The fabulous presentation she delivered to our reception staff and directors of housing to customer service and cashier training courses thinking participation. Reviews from the participants about the training was, and work experience components which prepare students to work in service. 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